Our 'Qualité Tourisme'TM commitments

Your satisfaction is our goal!

The Tourist Office of Lodévois and Larzac is committed to the 'Qualité Tourisme' programme and wants to give its visitors a quality service by giving you all the essential elements for discovering and enjoying the tourist attractions in our region.

Our Quality policy is to continuously develop this programme in our services and so satisfy our visitors' expectations and needs day by day

•  Our quality commitments to visitors :

- Easy, transparent access to our Tourist Office

- A pleasant, comfortable and cordial welcome

- Ensuring the welcome is professional, with skilled, trained advisers available every day

- Offering a personal response and expert advice: anticipating and understanding your expectations

- Publishing reliable, up-to-date information

- Promoting our partners’ tourist packages

- Taking into account your opinions and measuring your satisfaction so that we can improve the quality of our services

- Offering you complementary services: ticket office, booking guided tours, Wifi area, shops

- Participating in the improvement in the quality of your welcome and services available in our region

- Responding to the needs of people with mobility issue

• Our environmental commitments :

- Informing visitors of the various means of public transport available for getting around

- Making small gestures every day to save energy and water; we print only when necessary

- Travel within our service is well-managed and we make use of public transport or car-sharing

- Favouring the purchase of labelled products or those which are certified as environmentally-friendly

- the use of environmentally-friendly cleaning products