Category I, Office de Tourisme de France commitments

Category I, Office de Tourisme de France commitments

Tourist Office classified in category I, part of the network of Offices de Tourisme de France

Our commitments:

•   To put at your disposal a welcoming space and easily accessible information.
• To facilitate your visit.
• To offer you a place to sit down.
• To give you information free of charge about local tourist attractions.
• To display and publish their opening times in at least two foreign languages.
• To give you access to Wifi free of charge.
• To be open at least 305 days per annum, including Saturdays and Sundays, during the tourist period or during events.
• To respond to your letters throughout the year.
• To ensure a permanent welcome by staff able to communicate in at least two foreign languages.
• To ensure the supply of paper tourist maps, plans and tourist guides.
• To give you access to our dedicated trilingual website which you can consult via onboard devices.
• To publish tourist information on paper too, translated into at least two foreign languages, regarding:
                       - all classified tourist accommodation including, at least, the name of the establishment, its postal address, e-mail address, website address, telephone number and classification level;
                       - monuments and cultural, natural or leisure tourist sites, including an indication of their usual tariffs, periods and hours of opening to the public, website, telephone number and postal address;
                       - events and attractions;
                       - emergency telephone numbers.
• To annually update our tourist information.
• To display emergency telephone numbers outside.
• To present everything available to everyone in our region.
• To give you access to information regarding the availability of classified accommodation.
• To process your complaints and measure your satisfaction.
• To offer a tourist information service reflecting new information and communication technologies (social networks, mobile phones, geo-tracking etc.).
• To respect the demands of the Qualité Tourisme label.
• To put a holiday adviser at your disposal.
• To guarantee the reliability and topicality of information regarding local tourist attractions.